Our People
Led by Experience.
Driven by Compassion.
The strength of S&N Flexi Agency Ltd lies in our people — a dedicated team of qualified professionals who bring both clinical expertise and genuine care to everything they do.
Founder & Managing Director
Susan Olueh
Registered Learning Disabilities Nurse (RNLD)Susan founded S&N Flexi Agency Ltd with a clear mission: to build a care organisation where clinical rigour and genuine compassion go hand in hand. With over 8 years' experience spanning nursing, compliance, and service leadership, she sets the standard that every member of the team works to uphold.
Her background ensures robust governance, strong safeguarding systems, and a culture of accountability across the entire organisation — so every person we support receives care that meets the highest professional standards.
- RNLD – Registered Learning Disabilities Nurse
- BSc Psychology
- BSc Integrated Learning Disabilities Nursing and Social Work
Leadership Structure
The Team Behind Every Decision
Each member of our leadership team brings deep sector experience and a shared commitment to delivering outstanding, person-centred care.
Qualifications
- SVQ Level 4 in Social Services
- SVQ Level 3 in Social Care and Health for Adults
- Professional Development Award in Leadership
Experience
Lynne brings 20 years of experience in social care for older adults, individuals with learning disabilities, and those with complex needs. With 12 years in management, she specialises in staff development and progression, maintaining high compliance standards, and leading service improvement initiatives.
Qualifications
- Extended Diploma Level 3
- BA Criminology
- HABC Level 5 Leadership for Adult Care
Experience
Extensive management background with a focus on care standards, safeguarding, and staff development.
Qualifications
- Business Administration
- NVQ Level 3 Health and Social Care (Adults)
- Care Coordinator Roles and Responsibilities Certificate
Experience
Responsible for rostering, client liaison, quality checks, and staff support.
Qualifications
- BSc in Dental Surgery
- Masters in Public Health and Health Promotion
Experience
A highly qualified professional bringing clinical insight and a commitment to excellence in frontline care supervision.
Our Team Culture
A Team That Feels Valued Delivers Care That Feels Valued
Our staff are central to everything we do. We invest in their development, wellbeing, and sense of belonging — because we know that a supported team delivers better outcomes for the people in our care.
- Robust recruitment, induction, and safer-recruitment practices
- Ongoing training, supervision, competency assessments, and appraisals
- A supportive, inclusive, and positive workplace culture
- Open communication and continuous feedback from staff and service users
Ready to Arrange Care?
Speak to our team today — we'll guide you through your options with no obligation and no pressure.